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Standard Return Policies

Standard Return Policies

  • These Standard Return Policies apply only to products purchased directly from the website by you.
  • Returns for a refund must be made within: 14 days
  • Returns for replacements and exchange must be made within: 28 days
  • All product returns or exchange require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting
  • To complete your return, we require a receipt or proof of purchase.
  • Items covered by this policy must be returned to ATEN U.K Limited for this policy to apply.
  • Warranty is not transferrable.
  • The following products are not eligible for return and will be sent back to you at your cost and expense if received by us:

o Any product not purchased from

o Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

o Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

o Any product from which the UPC code has been removed from its packaging

o Any product that exhibits physical damage

o Any product without a Return Merchandise Authorization (RMA) number

  • Non-returnable items:

o Gift cards

o Downloadable software products

o Items listed as “Final Sales”

  • To return your product, includes the RMA# on all shipping labels and mail it to:

ATEN U.K. Limited


466 Malton Avenue, Slough, SL1 4QU, U.K.